Answering your Common Questions

Hosting

We prioritize the security of your website and data. Our hosting platform incorporates robust security measures, including firewalls, regular malware scans, and SSL encryption. Additionally, our data centers are equipped with advanced security systems and operate in compliance with industry standards.
Absolutely! We understand that your website's needs may evolve over time. That's why we offer flexible hosting plans that can be easily upgraded to accommodate increased traffic, storage requirements, and resource demands. Our customer support team is here to guide you through the upgrade process and ensure a seamless transition.
We have a dedicated support team available to assist you with any technical issues or concerns you may have. Whether it's troubleshooting website errors, helping with email configuration, or providing guidance on optimizing your website's performance, our knowledgeable support staff is just a phone call or email away. We strive to provide timely and efficient solutions to keep your website running smoothly.

SSLs

Research from Verisign has shown that up to 93% of visitors are put off buying if a website doesn’t have the expected ‘green bar’ (only available with our Extended SSL). If you’re serious about your business, especially if you run an ecommerce store, an Extended SSL may be the way to go. If payments aren’t a central part of your business but you still request or private details, such as login information, a Free or Simple SSL with its accompanying padlock is fine.
An SSL certificate is attached to your hosting package rather than your domain name. For this reason, you’ll need to host your website with us even if your domain name is registered elsewhere. You can take a look at our powerful yet affordable hosting packages on our Web Hosting page.
After purchasing it, you’ll get an email to the administrator email address for your domain to confirm your certificate. Simply click the link to confirm your registration.
Setting up your SSL is a quick and straightforward process, but if you have any questions or aren’t sure what to do next, please get in touch and we’ll help you out.

Domains

Domains are registered at registry level as soon as you complete the checkout process with us. It can take up to 72 hours for a domain name to become visible on the internet as it globally updates. This applies for all domain names regardless of extension or registrar. However, in the majority of cases your domain name will be live within a few hours.
You don’t have to buy web hosting with us, but we strongly recommend it to take advantage of our powerful hosting platforms and seamless, trouble-free services that have all been carefully developed to work well together. You can find out more about our web hosting plans on our Web Hosting page.
Your domain name is set to renew automatically so you don’t have to worry about remembering it yourself! If you prefer not to auto-renew, you can change this from your control panel.

Any Questions? Get in touch.

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Contact Us

DotPanda Hosting.
29 Mill Hill
Pontefract
West Yorkshire
WF8 4HY

03333 660 375